If your package has not arrived, tell us in your current support conversation. We will check the order and the latest carrier tracking, including any delivery or return-to-sender scans.
If the package is delayed, missing, or marked delivered but cannot be located, our team will review the evidence and confirm the appropriate next step. We will let you know if a replacement, refund, or carrier follow-up is approved; please do not assume one has already been processed.
